Courses keyed to support workflows

Each path assumes you already touch ticket data. We focus on a Data Visualization and Analytics Platform for Customer Support Analytics practice—not generic chart tutorials.

Large screen displaying multiple analytics charts

Flagship · 6 weeks

Signal Board Foundations

Build a durable weekly board for volume, aging, and first-response truthfulness.

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Facilitator presenting charts to a small group

Workshop track · 3 weeks

SLA Narrative Studio

Shape breach data into leadership-ready narratives without sanding off hard weeks.

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Short path · 2 weeks

CSAT Panel Craft

Design satisfaction panels that separate survey noise from coaching patterns.

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