Refund policy

Eligibility

Refunds apply to paid CloudNode Center enrollments invoiced by us. Free materials and informational website browsing are not refundable items.

Timeframe

You may request a full refund within 7 days of payment if you have accessed fewer than two graded modules (or fewer than two live sessions for workshop tracks). After that window, partial refunds may apply as described below.

Full refund conditions

A full refund is available when (a) the request arrives within the 7-day window, (b) module or session usage stays under the threshold above, and (c) no downloadable template pack marked “final release” has been distributed for your seat.

Partial refund conditions

Between day 8 and the cohort midpoint, we may issue a partial refund equal to unused weeks minus an administrative fee of RM 120. After the midpoint, enrollments are generally non-refundable except where required by law or where CloudNode Center cancels a program.

Non-refundable items

Custom schema onboarding fees, third-party tool licenses purchased separately, and completed private facilitation days are non-refundable once delivered.

Refund process

Email contact@cloudnode-center.digital with subject “Refund request,” your invoice number, and a brief reason. You may also use the contact form with topic “Refund request.”

Processing time

Approved refunds are processed within 10 business days of approval. Banking networks may add additional time before funds appear.

Refund method

Refunds return to the original payment method when possible. For purchase orders, we issue a credit note according to the buyer’s accounts payable process.

Cancellation by CloudNode Center

If we cancel a cohort, you may choose a full refund or transfer to a later date at no extra seat cost.

Learner cancellation

You may cancel a future workshop seat up to 5 business days before the first live session for a full refund of that workshop fee, subject to the non-refundable items listed above.

Exceptions

We consider documented medical or force-majeure situations case by case and may offer credit even when a cash refund window has closed.

Contact for refund requests

contact@cloudnode-center.digital · 6 088 766259 · P.O.box; Kota Kinabalu; Sabah; 13623; Malaysia